Terms of service

Last updated: October 7, 2026

These Terms of Service (“Terms”) govern your use of https://sevenrax.com (the “Site”) and your purchase of products from SEVENRAX GLOBAL LIMITED (“Sevenrax,” “we,” “us,” or “our”).

By accessing or using our Site, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Site.

1. Online Store

Our online store is operated using Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services to you.

By using our Site, you represent that you are legally capable of entering into a binding agreement under applicable law.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, and other information on our Site are accurate.

However, product colors, appearance, packaging, and other details may vary slightly from images displayed on your device.

We reserve the right to correct errors, update information, or change product information at any time without prior notice.

3. Pricing and Payment

All prices displayed on our Site are shown in the currency indicated at checkout.

We reserve the right to change prices at any time.

Payment must be successfully authorized before an order is accepted and processed.

Payments made through our Site may be processed using Shopify Payments and other payment methods made available through Shopify.

We may use Airwallex and other financial service providers for business banking, payouts, foreign exchange, and related business financial services.

4. Orders and Order Acceptance

Placing an order does not necessarily mean that we have accepted your order.

We reserve the right to refuse, cancel, or limit an order for reasons including:

  • Product availability
  • Pricing or listing errors
  • Suspected fraud or unauthorized activity
  • Incorrect customer information
  • Shipping restrictions
  • Other legitimate business or legal reasons

If we cancel an order after payment has been received, we will issue an appropriate refund to the original payment method.

5. Shipping

Orders are shipped to eligible destinations using available shipping and fulfillment services.

Shipping estimates are provided for general guidance and are not guaranteed delivery dates.

For more information, please see our Shipping Policy.

6. Returns and Refunds

Our return and refund practices are described in our Return & Refund Policy.

By purchasing from Sevenrax, you agree to follow the procedures described in that policy, subject to any rights you may have under applicable consumer protection laws.

7. Intellectual Property

All content on our Site, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Graphics
  • Text
  • Videos
  • Designs
  • Website layouts

is owned by or licensed to SEVENRAX GLOBAL LIMITED unless otherwise stated.

You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit our content without our prior written permission.

8. Prohibited Uses

You may not use our Site:

  • For any unlawful purpose.
  • To violate applicable laws or regulations.
  • To engage in fraudulent or abusive activity.
  • To interfere with the operation or security of the Site.
  • To attempt unauthorized access to our systems.
  • To collect information about other users without authorization.
  • To introduce malicious software or harmful code.
  • To infringe the intellectual property rights of Sevenrax or others.

9. Third-Party Services

Our Site may use or link to third-party services, applications, websites, payment providers, advertising platforms, analytics providers, or other services.

We are not responsible for the content, availability, policies, or practices of third-party services.

Your use of third-party services may be subject to their own terms and privacy policies.

10. Disclaimer

To the maximum extent permitted by applicable law, our Site and products are provided without warranties beyond those expressly stated by us or required by law.

Sevenrax does not guarantee that:

  • The Site will always be available or uninterrupted.
  • The Site will always be error-free.
  • Product information will always be completely free from errors.
  • Products will be suitable for every individual or particular purpose.

Nothing in these Terms excludes or limits rights or protections that cannot legally be excluded or limited under applicable law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, SEVENRAX GLOBAL LIMITED will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or purchase of our products.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

12. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless SEVENRAX GLOBAL LIMITED and its officers, employees, contractors, and service providers from claims, losses, liabilities, damages, and expenses arising from your violation of these Terms or misuse of our Site.

13. Changes to These Terms

We may update these Terms from time to time.

Any updated Terms will be posted on this page with a revised “Last updated” date.

Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

14. Governing Law

These Terms are governed by the laws applicable to Hong Kong, without regard to conflict-of-law principles, except where mandatory consumer protection laws in your jurisdiction provide otherwise.

15. Contact

If you have questions about these Terms, please contact:

SEVENRAX GLOBAL LIMITED
Email: support@sevenrax.com
Website: https://sevenrax.com
Address: Rm 1901, 19/F Hip Shing Hong Centre, Central, Hong Kong Island, Hong Kong SAR