Shipping policy
Last updated: October 7, 2026
At Sevenrax, we aim to make your order experience simple and transparent.
1. Shipping Destinations
We currently focus on shipping orders to customers in the United States.
Shipping availability may vary depending on your location and product availability.
If your address cannot be serviced by our available shipping providers, we may contact you to arrange an alternative solution or cancel and refund the order.
2. Order Processing
Orders are generally processed after payment has been successfully confirmed.
Please allow approximately 1–3 business days for order processing before shipment.
During periods of high order volume, holidays, promotions, or unforeseen circumstances, processing may take longer.
3. Estimated Delivery Time
For US orders, estimated delivery is generally:
Approximately 6–12 business days after shipment.
Delivery times are estimates only and are not guaranteed delivery dates.
Actual delivery times may vary due to:
- Carrier delays
- Customs or import processing
- Weather
- Holidays
- Incorrect or incomplete addresses
- High shipping volumes
- Other circumstances outside our reasonable control
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
We may offer free shipping promotions from time to time. Any applicable promotional shipping terms will be displayed on the Site or at checkout.
5. Order Tracking
When tracking information is available, we will provide it to you through your order or shipping confirmation.
Please note that tracking information may take some time to update after an order has been shipped.
6. Incorrect Shipping Address
Please carefully review your shipping address before completing your order.
If you contact us quickly after placing an order and the order has not yet been processed, we will try to update the address where possible.
Once an order has been processed or shipped, we may not be able to change the shipping address.
Sevenrax is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.
7. Lost, Stolen, or Delayed Packages
If tracking indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier where appropriate.
If your package appears to be lost or significantly delayed, please contact us at:
We will review the available tracking information and assist where reasonably possible.
8. Customs, Duties, and Taxes
Depending on the destination and applicable law, orders may be subject to customs duties, taxes, or other import charges.
If such charges apply, responsibility for those charges will depend on the applicable shipping arrangement and local law.
Customers are responsible for providing accurate shipping information and complying with applicable import requirements.
9. Contact Us
For shipping questions, please contact:
SEVENRAX GLOBAL LIMITED
Email: support@sevenrax.com
Website: https://sevenrax.com