Refund policy

Last updated: October 7, 2026

At Sevenrax, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, please contact us and we will do our best to help.

1. 30-Day Satisfaction Guarantee

You may contact us within 30 days of the date your order is delivered if you are not satisfied with your purchase.

To request a refund or other resolution, please contact us at:

support@sevenrax.com

Please include:

  • Your order number
  • The email address used to place the order
  • A brief description of the issue
  • Photos or videos, if relevant

We will review your request and determine the appropriate resolution based on the circumstances.

Depending on the situation, we may offer:

  • A full or partial refund
  • A replacement
  • Store credit
  • Another reasonable resolution

In some cases, you may not be required to return the product.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible after delivery.

Please provide your order number and clear photos or videos showing the issue so that we can investigate and assist you.

For confirmed damaged, defective, or incorrect items, Sevenrax may provide a replacement or refund. In these situations, you generally will not be required to pay return shipping costs.

3. Change of Mind

If you simply change your mind or no longer want the product, please contact us within 30 days of delivery.

Depending on the circumstances, we may offer a refund, store credit, replacement, or another resolution.

Because our products may be fulfilled internationally, we may determine that a return is not necessary in certain cases.

If a return is required, we will provide return instructions before you send the product back.

4. Return Conditions

If we request that an item be returned, the product should generally be:

  • In reasonable condition
  • Not intentionally damaged or altered
  • Returned with any relevant accessories or components where applicable

We reserve the right to refuse or adjust a refund where a product has been intentionally damaged, misused, or altered.

5. Refunds

Once your refund is approved, the refund will generally be issued to the original payment method used for the purchase.

Depending on your payment provider or financial institution, it may take several business days for the refund to appear in your account.

Sevenrax is not responsible for delays caused by your bank, card issuer, or payment provider.

6. Shipping Costs

Original shipping charges, if any, may not be refundable unless required by applicable law or the issue was caused by an error on our part, such as sending an incorrect or defective item.

If a return is required because of an error or confirmed product issue, Sevenrax will provide appropriate return instructions.

7. Non-Returnable Situations

We may not approve a refund or replacement where:

  • The request is made outside the applicable 30-day period.
  • The product has been intentionally damaged or misused.
  • The product has been modified or altered.
  • The request appears to involve fraudulent or abusive activity.
  • The issue is caused by circumstances outside our reasonable control.

These limitations do not affect any rights you may have under applicable consumer protection laws.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at support@sevenrax.com.

We will try to accommodate cancellation requests received before the order has been processed or shipped. However, once an order has been processed or shipped, cancellation may no longer be possible.

If the order cannot be cancelled, you may contact us after delivery regarding our return and refund policy.

9. Refund Abuse and Fraud

We reserve the right to investigate requests that appear fraudulent, abusive, or inconsistent with normal use of our products.

This may include repeated refund requests, false claims, or other activity that appears to misuse our refund policy.

We will handle such cases in accordance with applicable law.

10. Contact Us

If you have any questions about returns or refunds, please contact us:

SEVENRAX GLOBAL LIMITED
Email: support@sevenrax.com
Website: https://sevenrax.com
Address: Rm 1901, 19/F Hip Shing Hong Centre, Central, Hong Kong Island, Hong Kong SAR